Thank you for choosing The Goth Gifts for your unique and gothic merchandise. We are committed to delivering high-quality products to our valued customers. Please review our Refund and Returns Policy below for information on our process.
Faulty or Damaged Items:
We understand that issues may arise with the products you receive. If you encounter a faulty or damaged item, we offer refunds or replacements under the following conditions:
- Unboxing Video Requirement: To initiate a refund request, you must provide a clear unboxing video that demonstrates the issue with the product. The video should distinctly showcase the fault or damage.
- Contact Us: Please email us at [contact@thegothgifts.com] within 7 days of receiving the item, attaching the unboxing video and a description of the issue.
- Refund Evaluation: Our team will thoroughly review the video and description to assess the validity of the refund request. We may request additional information or images if necessary.
- Refund Approval: If your refund request is approved, we will notify you via email and initiate the refund process.
- Refund Options: Refunds will be processed using the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account.
Exchanges and Returns:
The Goth Gifts does not offer exchanges or accept returns for any reason other than faulty or damaged items. We encourage you to carefully review your order before completing the purchase.
Non-Returnable Items:
Certain items are exempt from being returned. These include:
- Digital products such as downloadable content, e-books, or software.
- Customized or personalized items that have been specifically tailored to your requirements.
- Clearance items or products purchased during promotional sales.
Contact Us:
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at [contact@thegothgifts.com]. Our customer support team will be happy to assist you.
Please note that by making a purchase on TheGothGifts.com, you acknowledge and agree to comply with the terms and conditions outlined in this Refund and Returns Policy.
